Privacy notice

What PreOrderly does

PreOrderly helps hospitality businesses organise confirmed group bookings. Restaurants create an event, hosts organise their party and guests can provide RSVP, dietary, menu and payment information.

Information we process

Depending on how you use the service, this can include account and venue details, names and email addresses, booking information, RSVP status, dietary and allergy information, menu choices, seating assignments, payment status and service activity records.

Card details are entered on Stripe-hosted pages and are not stored by PreOrderly.

Why information is used

Information is used to provide and secure the service, operate group booking workflows, send requested booking communications, support payments, maintain audit and service records, prevent misuse and operate subscription billing.

Service providers

PreOrderly currently relies on Supabase for database and authentication services, Vercel for application hosting, Stripe for payment and subscription services, and Resend for transactional email delivery. Information is shared with these providers only where required to operate the relevant part of the service.

Hospitality business and guest responsibilities

The hospitality business using PreOrderly decides which booking information it needs and is responsible for using guest information appropriately. Guests should provide accurate information, especially where allergy or dietary information is involved. PreOrderly does not replace a venue's allergen procedures or direct communication with guests.

Retention and security

Access is restricted by account, organisation, venue and secure booking links. PreOrderly keeps operational records for as long as they are required to provide the service, maintain booking history, support billing, security and legitimate business records. Retention periods may differ by record type and customer requirements.

Your information

Requests about personal information should normally be raised with the hospitality business that collected the booking information. Account customers can raise service and privacy requests through their PreOrderly account support channel.